EMERGENCY RESTORATION!
 These words strike terror in any network or outside plant manager. Selrico examines the common cable damage scenarios and how to adopt an effective maintenance posture allowing you to locate faults and quickly return damaged cables to service.
Fiber outages can cost thousands of dollars for every hour the cable is down. Every one of your OSP managers need to have an emergency response plan and the contractors necessary to quickly normalize your network at all times! Selrico has served as the primary emergency restoration contractor for several Commercial and Government organizations for over 5 years. In that time we have refined our strategies of temporary service restorations and permanent solutions in critical time periods.
Contact us today to set up a consultation to review your current Emergency Procedures. Selrico can work with you and explore some options to:
- Mitigate circuit and physical asset loss
- Due diligence of existing network
- Fiber management implementation
- Emergency restoration contractor contact assignment
 In the event that you do experience an active network interruption Selrico will maintain an accurate record of all scheduled and unscheduled interruptions. This record will include the reason for the interruption, authorizations, action taken, equipment or lines affected, and dates/times of coordination and restoration. Based on priority, Selrico will continue to work on repair actions until service is restored. We will work closely with the Direct Contact within your organization on all service or system outages and verbally notify our contact upon restoration of service, providing the time service was restored and a description of the repair action. Depending on the customer and your network you may designate a category of outage as the task dictates. The categories and responses are further defined as follows:
Emergency Outage. On-site response within two (2) hours of notification.
If an equipment or network outage significantly affects a mission, the Customer Contact may declare the outage as Emergency. The contact will notify Selrico of the emergency.
- Loss of over System transmission capability of any single circuit
- Loss of any Primary or Secondary Working System or any portion thereof
- Loss of LAN connectivity between MDF and IDF
- Others as determined by individual customer relationship
Priority Outage. On-site response within three (4) hours of notification.
- Intermittent Loss of any communications system
- Major alarm of any Protect System (not adversely affecting “Active” Systems)
- Total loss of individual video or sensor equipment
- Loss of LAN connectivity affecting 1-50 users
- Others as determined by individual customer relationship
Routine Outage. On-site response within twenty-four (24) clock hours.
- Other outages not included in the above emergency or priority categories.
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